A relationship management system for a contact centre

Details for Australian Patent Application No. 2008212070 (hide)

Owner Telstra Corporation Limited

Inventors Avery, Brett Andrew; Nakhla, Ihab; Wong, Eldon Chun-Keung

Agent Davies Collison Cave

Pub. Number AU-B-2008212070

Parent 2006203651

Filing date 9 September 2008

Wipo publication date 2 October 2008

Acceptance publication date 3 March 2011

International Classifications

G06F 15/18 (2006.01) Digital computers in general - in which a programme is changed according to experience gained by the computer itself during a complete run

G06F 9/44 (2006.01) Arrangements for programme control, e.g. control unit - Arrangements for executing specific programmes

G06F 17/30 (2006.01) Digital computing or data processing equipment or methods, specially adapted for specific functions - Information retrieval

G06N 5/02 (2006.01) Computer systems utilizing knowledge based models

G06Q 10/00 (2006.01) Administration, e.g. office automation or reservations

Event Publications

25 September 2008 Complete Application Filed

2 October 2008 Application Open to Public Inspection

  Published as AU-B-2008212070

3 March 2011 Application Accepted

  Published as AU-B-2008212070

30 June 2011 Standard Patent Sealed

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