Management system for contact centres

Details for Australian Patent Application No. 2006203651 (hide)

Owner Telstra Corporation Limited

Inventors Avery, Brett Andrew; Nakhla, Ihab; Wong, Eldon Chun-Keung

Agent Davies Collison Cave

Pub. Number AU-B-2006203651

Parent 2002218876

Filing date 23 August 2006

Wipo publication date 14 September 2006

Acceptance publication date 12 June 2008

International Classifications

G06F 15/18 (2006.01) Digital computers in general - in which a programme is changed according to experience gained by the computer itself during a complete run

G06F 17/30 (2006.01) Digital computing or data processing equipment or methods, specially adapted for specific functions - Information retrieval

G06N 5/02 (2006.01) Computer systems utilizing knowledge based models

G06Q 10/00 (2006.01) Administration, e.g. office automation or reservations

Event Publications

7 September 2006 Complete Application Filed

14 September 2006 Application Open to Public Inspection

  Published as AU-B-2006203651

12 June 2008 Application Accepted

  Published as AU-B-2006203651

9 October 2008 Standard Patent Sealed

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