Owner Varolii Corporation a Washington corporation

Convention US 7 July 2006 78/924,989

Service Davies Collison Cave

Various Convention priority claimed: 07 Jul 2006, United States of America, No. 78/924,989, No. 78/924,991, No. 78/924,992 and No.78/924,993.

Filing Date 8 January 2007

Class 9 Participation management and customer relationship management software and hardware, and printed documentation relating thereto sold as a unit; electronic voice processing unit for routing, recording and playing back multiple voice messages and transactions for multiple users

Class 35 Customer relationship management services, namely, providing information regarding customer support, sales and marketing, via instant messaging systems, the Internet, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, facsimile machines and electronic mail; business consulting in the field of customer service and relationship management services; business information and consulting services, namely, providing business marketing information; consulting services in the field of customer relationship management; business consulting and business information for enterprises; business marketing consulting services; preparing statistical business reports and summaries; computerized database management, namely analysis and retrieval of client databases in the field of modeling, scoring and analytics, marketing and solicitation and customer profiles and creating reports from such databases; providing an interactive web site containing business information and online business information management in the field of customer relationship management, business consultation, business marketing consultation, statistical business reporting, and computerized data management services; providing an interactive web site containing business information and online business information management for companies that want to exchange, manage and track personalized and customize information with customers via instant messaging systems, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, facsimile machines, and electronic mail

Class 38 Electronic customer participation management and customer relationship management services, namely, electronic transmission of data by way of an automated system that provides multi-channel alert and response technology that uses enterprise-level data to allow companies to exchange, manage and track personalized and customized information with customers via instant messaging systems, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, facsimile machines, and electronic mail; communications services, namely, electronic transmission of information and data via a global computer network; voice mail services; facsimile services; paging services; instant messaging services; and electronic mail services

Class 42 Application service provider (ASP) featuring software used to manage customer and client contacts, manage and execute marketing and customer service messages and customer alerts and announcements in the field of customer participation management and customer relationship management; application service provider (ASP) featuring software for generating reports and sending event-based notifications; and technical support services, namely, troubleshooting of computer software and hardware problems; consulting services in the field of design, selection, implementation and use of computer hardware, software applications, and software systems for others; computer software and application testing, monitoring and maintenance services for others