Remote technical support employing a configurable executable application

Details for Australian Patent Application No. 2011200590 (hide)

Owner Accenture Global Services Limited

Inventors Vera, Roy; Duffy, Michael; Lamming, Frederick; Tuggle, Colin

Agent Fisher Adams Kelly

Pub. Number AU-B-2011200590

Priority 12/705,697 15.02.10 US

Filing date 11 February 2011

Wipo publication date 1 September 2011

Acceptance publication date 20 October 2011

International Classifications

G06F 11/00 (2006.01) Error detection

G06Q 10/00 (2006.01) Administration, e.g. office automation or reservations

H04L 12/24 (2006.01) Data switching networks - Arrangements for maintenance or administration

Event Publications

3 March 2011 Complete Application Filed

  Priority application(s): 12/705,697 15.02.10 US

1 September 2011 Application Open to Public Inspection

  Published as AU-B-2011200590

20 October 2011 Application Accepted

  Published as AU-B-2011200590

16 February 2012 Standard Patent Sealed

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