Call routing methods and systems based on multiple variable standardized scoring and shadow queue

Details for Australian Patent Application No. 2009288509 (hide)

Owner The Resource Group International Ltd.

Inventors Chishti, Zia; Jones, Chris W.; Spottiswoode, S. James P.; Stewart, Randall Ray

Agent Pizzeys

Pub. Number AU-A-2009288509

PCT Pub. Number WO2010/027671

Priority 12/202,091 29.08.08 US; 12/202,101 29.08.08 US

Filing date 19 August 2009

Wipo publication date 11 March 2010

International Classifications

H04M 3/523 (2006.01) Automatic or semi-automatic exchanges

G06Q 30/00 (2006.01) Commerce, e.g. marketing, shopping, billing, auctions or e-commerce

Event Publications

24 March 2011 PCT application entered the National Phase

  PCT publication WO2010/027671 Priority application(s): WO2010/027671

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