Mutual assistance routing system for improved utilization of customer service resources

Details for Australian Patent Application No. 2009271295 (hide)

Owner TWENTY FIRST CENTURY COMMUNICATIONS, INC.

Inventors Wang, Dongyun; Smith, Demond Lawayne; Kennedy, James Lehr; Gade, Varun Reddy; Bangston, Adam Thomas; Curran, James Francis; McDevitt, Julia Lynn

Agent Middletons

Pub. Number AU-A-2009271295

PCT Pub. Number WO2010/008887

Priority 61/075,205 24.06.08 US; 12/490,716 24.06.09 US

Filing date 24 June 2009

Wipo publication date 21 January 2010

International Classifications

H04M 11/00 (2006.01) Telephonic communication systems specially adapted for combination with other electrical systems

Event Publications

17 February 2011 PCT application entered the National Phase

  PCT publication WO2010/008887 Priority application(s): WO2010/008887

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