Service exception resolution framework

Details for Australian Patent Application No. 2009201952 (hide)

Owner Accenture Global Services Limited

Inventors Sordini, Francesco; Meiani, Emanuelal; Gandini, Stefano Renzo; Cascio, Calogero

Agent Lesicar Murray Trento

Pub. Number AU-B-2009201952

Priority 08425352.5 19.05.08 EP

Filing date 18 May 2009

Wipo publication date 3 December 2009

Acceptance publication date 15 March 2012

International Classifications

G06Q 10/00 (2006.01) Administration, e.g. office automation or reservations

G06F 19/00 (2006.01) Digital computing or data processing equipment or methods, specially adapted for specific applications

Event Publications

4 June 2009 Complete Application Filed

  Priority application(s): 08425352.5 19.05.08 EP

3 December 2009 Application Open to Public Inspection

  Published as AU-B-2009201952

9 December 2010 Assignment before Grant

  ACCENTURE GLOBAL SERVICES GmbH The application has been assigned to Accenture Global Services Limited

15 March 2012 Application Accepted

  Published as AU-B-2009201952

12 July 2012 Standard Patent Sealed

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