Call center application data and interoperation architecture for a telecommunication service

Details for Australian Patent Application No. 2009200084 (hide)

Owner Accenture Global Services Limited

Inventors Sarin, Amit; Ganguly, Sunandita; Sengupta, Shubhabrata; Tewari, Amit Kumar

Agent Lesicar Murray Trento

Pub. Number AU-B-2009200084

Priority 73/MUM/2008 09.01.08 IN

Filing date 8 January 2009

Wipo publication date 23 July 2009

Acceptance publication date 14 June 2012

International Classifications

G06F 15/16 (2006.01) Digital computers in general - Combinations of two or more digital computers each having at least an arithmetic unit, a programme unit and a register, e.g. for a simultaneous processing of several programmes

G06F 17/30 (2006.01) Digital computing or data processing equipment or methods, specially adapted for specific functions - Information retrieval

G06Q 10/00 (2012.01) Administration, e.g. office automation or reservations

H04L 29/02 (2006.01) Arrangements, apparatus, circuits or systems, not covered by a single one of groups - Communication control

Event Publications

5 February 2009 Complete Application Filed

  Priority application(s): 73/MUM/2008 09.01.08 IN

23 July 2009 Application Open to Public Inspection

  Published as AU-B-2009200084

9 December 2010 Assignment before Grant

  Accenture Global Services GmbH The application has been assigned to Accenture Global Services Limited

14 June 2012 Application Accepted

  Published as AU-B-2009200084

11 October 2012 Standard Patent Sealed

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