Systems and methods for routing callers to an agent in a contact center

Details for Australian Patent Application No. 2008349500 (hide)

Owner THE RESOURCE GROUP INTERNATIONAL LTD

Inventors Chishti, Zia; Jones, Chris W.; Spottiswoode, Stuart J.

Agent Pizzeys

Pub. Number AU-A-2008349500

PCT Pub. Number WO2009/097018

Priority 12/021,251 28.01.08 US; 12/180,382 25.07.08 US

Filing date 19 September 2008

Wipo publication date 6 August 2009

International Classifications

H04M 3/523 (2006.01) Automatic or semi-automatic exchanges

Event Publications

19 August 2010 PCT application entered the National Phase

  PCT publication WO2009/097018 Priority application(s): WO2009/097018

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