Dynamic customer satisfaction routing

Details for Australian Patent Application No. 2006248104 (hide)

Owner Telephony@Work, Inc.

Inventors Borodow, Eli Ben; Aljane, Ali; Ezerzer, Ran; Seebauer, W.; Margulies, Edwin Kenneth

Agent FB Rice

Pub. Number AU-A-2006248104

PCT Pub. Number WO2006/124113

Priority 60/682,180 17.05.05 US; 11/376,486 15.03.06 US

Filing date 20 March 2006

Wipo publication date 23 November 2006

International Classifications

H04M 3/00 (2006.01) Automatic or semi-automatic exchanges

Event Publications

6 December 2007 PCT application entered the National Phase

  PCT publication WO2006/124113 Priority application(s): WO2006/124113

6 March 2008 Assignment before Grant

  Telephony@Work, Inc. The application has been assigned to Oracle Systems Corporation 2007

30 October 2008 Assignment before Grant

  Oracle Systems Corporation The application has been assigned to Oracle International Corporation

13 October 2011 Application Lapsed, Refused Or Withdrawn, Patent Ceased or Expired

  This application lapsed under section 142(2)(d). Examination has been requested or an examination report has issued for this application. Note that applications or patents shown as lapsed or ceased may be restored at a later date.

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