Method of evaluating contact center performance

Details for Australian Patent Application No. 2006235913 (hide)

Owner Rockwell Electronic Commerce Technologies L.L.C.

Inventors Mueller, Margaret; Harmey, Marna; Rice, Kenneth A.; Shapiro, Owen; Sheridan, Michael; Cairns, Laurie

Agent Schuch & Company

Pub. Number AU-A-2006235913

Priority 11/582,272 17.10.06 US

Filing date 8 November 2006

Wipo publication date 1 May 2008

International Classifications

G06Q 90/00 (2006.01) Systems or methods specially adapted for administrative, commercial, financial, managerial, supervisory or forecasting purposes, not involving significant data processing

Event Publications

23 November 2006 Complete Application Filed

  Priority application(s): 11/582,272 17.10.06 US

1 May 2008 Application Open to Public Inspection

  Published as AU-A-2006235913

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