Process for dynamic routing of customer contacts to service providers in real time

Details for Australian Patent Application No. 2005319281 (hide)

Owner Metro Enterprises, Inc.

Inventors Gonen, Jonathan A.; Rosen, Danny; Gonen, Shlomo

Agent Griffith Hack

Pub. Number AU-B-2005319281

PCT Pub. Number WO2006/069039

Priority 11/162,592 15.09.05 US; 11/020,375 22.12.04 US

Filing date 19 December 2005

Wipo publication date 29 June 2006

Acceptance publication date 8 October 2009

International Classifications

H04W 84/02 (2009.01) Network topologies - Hierarchically pre-organised networks, e.g. paging networks, cellular networks, WLAN [Wireless Local Area Network] or WLL [Wireless Local Loop]

H04W 76/00 (2009.01) Connection management, e.g. connection set-up, manipulation or release

Event Publications

5 July 2007 PCT application entered the National Phase

  PCT publication WO2006/069039 Priority application(s): WO2006/069039

8 October 2009 Application Accepted

  Published as AU-B-2005319281

25 February 2010 Standard Patent Sealed

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