Managing the rate of delivering performance interventions in a contact center

Details for Australian Patent Application No. 2003299607 (hide)

Owner Knowlagent, Inc.

Inventors Mcilwaine, John C. C.; East, Jennifer C.; Richter, Scott; Beard, Robert L.; Foley, Lisa Marie; Baggenstoss, Rick

Pub. Number AU-A-2003299607

PCT Number PCT/US2003/0394

PCT Pub. Number WO2005/011243

Priority 10/602,804 24.06.03 US

Filing date 11 December 2003

Wipo publication date 14 February 2005

International Classifications

H04M 005/00 Manual exchanges

Event Publications

27 May 2004 Complete Application Filed

  Priority application(s): 10/602,804 24.06.03 US

18 August 2005 Application Open to Public Inspection

  Published as AU-A-2003299607

16 March 2006 Application Lapsed, Refused Or Withdrawn, Patent Ceased or Expired

  This application lapsed under section 142(2)(f)/See Reg. 8.3(3). Examination has not yet been requested or directed for this application. Note that applications or patents shown as lapsed or ceased may be restored at a later date.

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