Capturing insight of superior users of a contact center

Details for Australian Patent Application No. 2003295947 (hide)

Owner Accenture Global Services GmbH BT Group plc

Inventors Ringo, Timothy; Wong, Sevasti; Adams, Kevin; Farrell, Daniel C.; Reid, Gregory S.; Lingham, Anthony; Staubitz, Claudia; Fenton, Craig; Forrester, Audrey; Lane, David P.; Shearing, Elise; Pickering, Lesley; Ritchie, Paul; Lian, Elizabeth H.; Bell, Randy

Agent Griffith Hack

Pub. Number AU-B-2003295947

PCT Number PCT/US2003/0377

PCT Pub. Number WO2004/051411

Priority 10/305,858 27.11.02 US

Filing date 26 November 2003

Wipo publication date 23 June 2004

Acceptance publication date 29 May 2008

International Classifications

G06Q 10/00 (2006.01) Administration, e.g. office automation or reservations

Event Publications

22 April 2004 Complete Application Filed

  Priority application(s): 10/305,858 27.11.02 US

29 July 2004 Application Open to Public Inspection

  Published as AU-B-2003295947

25 August 2005 Corrigenda

  Applications OPI - Corrigenda Name Index Under the name ACCENTURE GLOBAL SERVICES GMBH, Application No. 2003295947, under INID (71) correct the name to read Accenture Global Services GmbH; BT Group plc.

29 May 2008 Application Accepted

  Published as AU-B-2003295947

25 September 2008 Standard Patent Sealed

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