IMPROVEMENTS IN OR RELATING TO INFORMATION PROVISION FOR CALL CENTRES

Details for Australian Patent Application No. 2003246956 (hide)

Owner BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY

Inventors SCAHILL, Francis, James

Pub. Number AU-A-2003246956

PCT Number PCT/GB03/03189

PCT Pub. Number WO2004/012431

Priority 02255275.6 29.07.02 EP; 0230158.8 24.12.02 GB

Filing date 25 July 2003

Wipo publication date 16 February 2004

International Classifications

H04M 003/51 Automatic or semi-automatic exchanges

G06F 017/30 Digital computing or data processing equipment or methods, specially adapted for specific functions - Information retrieval

G10L 015/26 Speech recognition

Event Publications

2 October 2003 Complete Application Filed

  Priority application(s): 02255275.6 29.07.02 EP; 0230158.8 24.12.02 GB

25 March 2004 Application Open to Public Inspection

  Published as AU-A-2003246956

14 April 2005 Application Lapsed, Refused Or Withdrawn, Patent Ceased or Expired

  This application lapsed under section 142(2)(f)/See Reg. 8.3(3). Examination has not yet been requested or directed for this application. Note that applications or patents shown as lapsed or ceased may be restored at a later date.

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