Contact center data integration with enterprise applications

Details for Australian Patent Application No. 2003200737 (hide)

Owner FirstPoint Contact Technologies, LLC.

Inventors Hodson, Jeffrey; Power, Mark J; Shambaugh, Craig; Funck, David; Bloom, Joseph; James, Eric; Mosquera, Dave; Saleh, Nayel; Peters, Michael; Dezonno, Anthony

Agent Davies Collison Cave

Pub. Number AU-B-2003200737

Priority 10/114487 02.04.02 US

Filing date 28 February 2003

Wipo publication date 23 October 2003

Acceptance publication date 19 November 2009

International Classifications

H04M 3/523 (2006.01) Automatic or semi-automatic exchanges

Event Publications

13 March 2003 Complete Application Filed

  Priority application(s): 10/114487 02.04.02 US

23 October 2003 Application Open to Public Inspection

  Published as AU-B-2003200737

14 April 2005 Assignment before Grant

  Rockwell Electronic Commerce Corporation The application has been assigned to Rockwell Electronic Commerce Technologies, LLC

8 October 2009 Alteration of Name

  The name of the applicant has been altered to FirstPoint Contact Technologies, LLC. 2004

19 November 2009 Application Accepted

  Published as AU-B-2003200737

18 March 2010 Standard Patent Sealed

22 April 2010 Assignment Registered

  FirstPoint Contact Technologies, LLC. ( Deutsche Bank Trust Company Americas; J P Morgan Chase Bank, N.A. )

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