Multi-modal messaging and callback with service authorizer and virtual customer database

Details for Australian Patent Application No. 2002347406 (hide)

Owner Accenture Global Services GmbH

Inventors Portman, Eric, A.; Burgess, Michael, J.; Gailey, Michael, L.

Agent Spruson & Ferguson

Pub. Number AU-B-2002347406

PCT Number PCT/IB02/04371

PCT Pub. Number WO2003/030507

Priority 60/326,826 03.10.01 US; 60/326,827 03.10.01 US; 60/326,902 03.10.01 US; 60/326,835 03.10.01 US

Filing date 3 October 2002

Wipo publication date 14 April 2003

Acceptance publication date 5 July 2007

International Classifications

H04M 3/42 (2006.01) Automatic or semi-automatic exchanges - Systems providing special services or facilities to subscribers

G06F 17/30 (2006.01) Digital computing or data processing equipment or methods, specially adapted for specific functions - Information retrieval

G06Q 30/00 (2006.01) Commerce, e.g. marketing, shopping, billing, auctions or e-commerce

G10L 15/22 (2006.01) Speech recognition

G10L 15/28 (2006.01) Speech recognition

H04L 29/06 (2006.01) Arrangements, apparatus, circuits or systems, not covered by a single one of groups - characterised by a protocol

H04M 3/493 (2006.01) Automatic or semi-automatic exchanges

H04M 3/53 (2006.01) Automatic or semi-automatic exchanges

H04Q 7/22 (2006.01)

H04Q 7/38 (2006.01)

Event Publications

13 March 2003 Complete Application Filed

  Priority application(s): 60/326,826 03.10.01 US; 60/326,827 03.10.01 US; 60/326,902 03.10.01 US; 60/326,835 03.10.01 US

26 June 2003 Application Open to Public Inspection

  Published as AU-B-2002347406

5 July 2007 Application Accepted

  Published as AU-B-2002347406

8 November 2007 Standard Patent Sealed

9 December 2010 Assignment Registered

  Accenture Global Services GmbH The patent has been assigned to Accenture Global Services Limited

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