SYSTEM AND METHOD FOR GENERATING FORECASTS AND ANALYSIS OF CONTACT CENTER BEHAVIOR FOR PLANNING PURPOSES

Details for Australian Patent Application No. 2002344733 (hide)

Owner BAY BRIDGE DECISION TECHNOLOGIES, INC.

Inventors KOSIBA, Eric, D.; NEWHARD, Douglas, G.; PAPADOPOULOS, Neofytos, C.

Pub. Number AU-A-2002344733

PCT Number PCT/US02/15772

PCT Pub. Number WO2002/093321

Priority 60/291,325 17.05.01 US

Filing date 17 May 2002

Wipo publication date 25 November 2002

Event Publications

6 March 2003 Complete Application Filed

  Priority application(s): 60/291,325 17.05.01 US

1 May 2003 Application Open to Public Inspection

  Published as AU-A-2002344733

4 March 2004 Application Lapsed, Refused Or Withdrawn, Patent Ceased or Expired

  This application lapsed under section 142(2)(f)/See Reg. 8.3(3). Examination has not yet been requested or directed for this application. Note that applications or patents shown as lapsed or ceased may be restored at a later date.

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