METHOD FOR ROUTING ELECTRONIC CORRESPONDENCE BASED ON THE LEVEL AND TYPE OF EMOTION CONTAINED THEREIN

Details for Australian Patent Application No. 2002332095 (hide)

Owner RIGHTNOW TECHNOLOGIES, INC.

Inventors RICHTER, James, Neal; DURBIN, Stephen, D.; GIANFORTE, Greg; WARNER, Douglas, K.

Pub. Number AU-A-2002332095

PCT Number PCT/US02/32412

PCT Pub. Number WO2003/032190

Priority 60/327,988 09.10.01 US; 10/266,180 07.10.02 US

Filing date 9 October 2002

Wipo publication date 22 April 2003

International Classifications

G06F 017/20 Digital computing or data processing equipment or methods, specially adapted for specific functions - Handling natural language data

G06F 017/28 Digital computing or data processing equipment or methods, specially adapted for specific functions - Processing or translating of natural language

Event Publications

6 February 2003 Complete Application Filed

  Priority application(s): 60/327,988 09.10.01 US; 10/266,180 07.10.02 US

3 July 2003 Application Open to Public Inspection

  Published as AU-A-2002332095

24 June 2004 Application Lapsed, Refused Or Withdrawn, Patent Ceased or Expired

  This application lapsed under section 142(2)(f)/See Reg. 8.3(3). Examination has not yet been requested or directed for this application. Note that applications or patents shown as lapsed or ceased may be restored at a later date.

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