SYSTEM FOR ROUTING INSTANT MESSAGES FROM USERS IN A CUSTOMER SERVICE GROUP

Details for Australian Patent Application No. 2002326462 (hide)

Owner GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventors PETROVYKH, Yevgeniy

Pub. Number AU-A-2002326462

PCT Number PCT/US02/23851

PCT Pub. Number WO2003/025776

Priority 09/932,033 17.08.01 US

Filing date 26 July 2002

Wipo publication date 1 April 2003

International Classifications

G06F 015/16 Digital computers in general - Combinations of two or more digital computers each having at least an arithmetic unit, a programme unit and a register, e.g. for a simultaneous processing of several programmes

Event Publications

23 January 2003 Complete Application Filed

  Priority application(s): 09/932,033 17.08.01 US

5 June 2003 Application Open to Public Inspection

  Published as AU-A-2002326462

6 May 2004 Application Lapsed, Refused Or Withdrawn, Patent Ceased or Expired

  This application lapsed under section 142(2)(f)/See Reg. 8.3(3). Examination has not yet been requested or directed for this application. Note that applications or patents shown as lapsed or ceased may be restored at a later date.

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