METHOD AND APPARATUS FOR ROUTING CALLS BY PROXY USING VIRTUAL TRANSACTION SERVERS IN A MULTI-TENANT COMMUNICATION CENTER

Details for Australian Patent Application No. 2002322538 (hide)

Owner GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventors OSTAPCHUK, Yuri

Pub. Number AU-A-2002322538

PCT Number PCT/US02/23080

PCT Pub. Number WO2003/010948

Priority 09/912,770 24.07.01 US

Filing date 19 July 2002

Wipo publication date 17 February 2003

International Classifications

H04M 005/00 Manual exchanges

Event Publications

16 January 2003 Complete Application Filed

  Priority application(s): 09/912,770 24.07.01 US

29 May 2003 Application Open to Public Inspection

  Published as AU-A-2002322538

8 April 2004 Application Lapsed, Refused Or Withdrawn, Patent Ceased or Expired

  This application lapsed under section 142(2)(f)/See Reg. 8.3(3). Examination has not yet been requested or directed for this application. Note that applications or patents shown as lapsed or ceased may be restored at a later date.

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