SYSTEM AND METHOD USING WEBBASED SEN IN CALL CENTER OPERATION WITH COMBINED PRESENTATION AND CALL CONTROL

Details for Australian Patent Application No. 2002225272 (hide)

Owner ERICSSON INC.

Inventors TIDWELL, Paul

Pub. Number AU-A-2002225272

PCT Pub. Number WO2002/060161

Priority 09/769,615 23.01.01 US

Filing date 18 January 2002

Wipo publication date 6 August 2002

International Classifications

H04M 003/00 Automatic or semi-automatic exchanges

Event Publications

6 February 2003 Application Open to Public Inspection

  Published as AU-A-2002225272

5 February 2004 Application Lapsed, Refused Or Withdrawn, Patent Ceased or Expired

  This application lapsed under section 142(2)(f)/See Reg. 8.3(3). Examination has not yet been requested or directed for this application. Note that applications or patents shown as lapsed or ceased may be restored at a later date.

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