SYSTEM AND METHOD FOR PROVIDING DIRECT, CONTEXTSENSITIVE CUSTOMER SUPPORT IN AN INTERACTIVE TELEVISION SYSTEM

Details for Australian Patent Application No. 2001288565 (hide)

Owner DIGEO, INC.

Inventors LORENZ, Kim; TOMSEN, Mai-lan

Pub. Number AU-A-2001288565

PCT Pub. Number WO2002/069640

Priority 09/789,917 21.02.01 US; 09/790,216 21.02.01 US

Filing date 30 August 2001

Wipo publication date 12 September 2002

International Classifications

H04N 007/173 Television systems - with two-way working, e.g. subscriber sending a programme selection signal

H02H 003/05 Emergency protective circuit arrangements for automatic disconnection directly responsive to an undesired change from normal electric working condition, with or without subsequent reconnection - with means for increasing reliability, e.g. redundancy arrangements

H03K 019/003 Logic circuits, i.e. having at least two inputs acting on one output - Modifications for increasing the reliability

H04B 001/74 Details of transmission systems, not covered by a single one of groups - for increasing reliability, e.g. using redundant or spare channels or apparatus

H04L 001/22 Arrangements for detecting or preventing errors in the information received - using redundant apparatus to increase reliability

H05K 010/00 Arrangements for improving the operating reliability of electronic equipment, e.g. by providing a similar stand-by unit

Event Publications

6 March 2003 Application Open to Public Inspection

  Published as AU-A-2001288565

12 February 2004 Application Lapsed, Refused Or Withdrawn, Patent Ceased or Expired

  This application lapsed under section 142(2)(f)/See Reg. 8.3(3). Examination has not yet been requested or directed for this application. Note that applications or patents shown as lapsed or ceased may be restored at a later date.

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